Russell Dean Ministry

Now Entering Russ's World

Securus Finally Gets The Accreditation From The Better Business Bureau

Securus technologies serve more than 3450 law enforcement, public safety and corrections agencies as well as over 1.2 million convicts in North America. As a leader in inmate communication products Securus is committed to connect and serve its customers by providing timely and quality inmate monitoring and self-service products, information management communication, biometric analysis, investigation, public information, incident management and emergency response.


Securus technology has now received accreditation from the better business bureau as a leading provider of criminal and civil justice technology solutions. This means that they have worked hard to meet specific standards which include disclosing all policies, schemes, and guarantees that bear on a customer’s decision to buy. They also adhere to the established standards of selling and advertising as well as approach all marketplace transaction, business dealings, and commitments with integrity.


As a way of improving customers service delivery to over twenty-five million friends and family members, Securus has set out to two hundred and twenty in-house domestic call center which is one of the largest in the industry. This is advantageous since it allows them to implement the BBB required standards as well as gives Securus more control of how the customer service is to be handled.


Securus staffs are also trained to the BBB standards in mind which makes it easy for them to handle over two and a half million calls they receive each month. With a 99% first-call resolution rate and an average answer call rate of 11 second have made Securus earn a satisfaction rate of 4.3 out of 5.Such a result is due to the commitment they have made to the BB standards and their clients.


Richard Smith, the CEO of Securus technology is excited about the accreditation. According to him, it’s one of the ways to show that Securus is committed to its course. What’s more, it is one of the ways to show the competitors that they are on top of the game especially those who doubt their capabilities.


Securus Technologies – Offering Advanced Services in the Field of Inmate Communications

The area of inmate communications and investigative technologies has many companies that are working on developing unique and efficient products. One of the enterprises that are worthy of mention when discussing the field of inmate communications and crime prevention technology in the United States is Securus Technologies. Established in 1986, Securus Technologies is currently headed by Rick Smith, who serves as the company’s Chief Executive Officer. In a press release published by Securus Technologies online, Rick Smith extended an open invitation the existing and potential customers and investors to visit the Securus Technologies’ highly advanced Technology Center in Dallas, Texas.


The company is headquartered in Dallas, Texas, but has branch offices in Carrollton, Allen, and Atlanta. Over the years, Securus Technologies has made an unmatched contribution to the field of inmate communications, and over 2,600 correctional facilities use the technology offered by Securus Technologies. More than 1.2 million inmates use the inmate communications services provided by the company. Some of the inmate communications services provided by Securus Technologies include phone services, photo sharing services, video visitation, video services, e-mail services, voice messaging services, money transfer services, and more.


Other than the services mentioned above, Securus Technologies also offer parolee tracking and government information management solutions. In the press release shared by the company online recently, the company also disclosed parts of the contents of the letters it received from the law enforcement officials. The law enforcement personnel said in their letters that Securus Technologies offers advanced products and services that help them catch the offenders with ease and also furnishes the evidence necessary to convict the culprit quickly in the court. Securus Technologies also offers attentive and responsive customer service and has also won the Gold Stevie Award for the same. I feel that the company is doing a great job of modernizing incarceration experience, and hope it continues with its endeavours.


Rick Smith, the Most Influential Leader in The Prison Technology Industry

The prison communication industry of North America is not what it used to be a decade ago, thanks to the input of Rick Smith who is the current CEO, President and Chairman of Securus Technologies Inc., one of the leading providers for inmate technology solutions. In the 9 years that he has been on the leadership of Securus, he has managed to influence, not only his company, but also competitors in the industry, to deliver value for money and to keep on improving themselves. You might have come across some press releases where he is talking of how Securus has improved and how customers perceive the company products. While this might appear like just any regular press release, it is not. He is indirectly telling his competitors that they need to improve their products and service delivery. Read more about Rick on

Since Rick Smith joined Securus, the company has steadily moved to be an industry leader and be very influential. The company acquired Syscone Justice System. This has had a very big impact o how people view the company. Syscone Justice System is a global leader in the correctional management technology arena. As such, it has made Securus gain global recognition for holding patents to innovative prison technology products.

As the CEO of Securus, Rick Smith oversaw the company invest over $650 million on technology. As a result, today, Securus is able to deliver at least one technology product after every two weeks. The company also constructed one of the most magnificent call centers in the world. They understand the frustration you go through when you have to wait in line for hours. Theirs is to ensure that you are served promptly.

To improve customer service, Rick Smith has also invested in improving how the company handles customer complaints and avoiding them in the first place. This has gotten the company accredited by BBB Accreditation body, earning an A+ Grade in the process. Rick Smith encourages other companies, within the industry, to follow in these footsteps and to improve the overall experience that customers have with this industry. According to Wikipedia

Rick Smith is a good leader, as can be seen with his achievements in every company that he has had the opportunity to lead. But he did not just wake up one day and found himself with the reputation for good leadership, he had to earn it. That is how the system works. He hold two Master’s degrees in Business Administration and in Mathematics. The knowledge obtained in business administration has enabled him in strategizing and executing good leadership. And, his experience in the technology industry makes him the best position for the leadership of Securus Technologies Inc.

Securus Technologies – An Awesome Company

The leader in the public safety field is Securus Technologies, and they are listening to what their customers need. They have created the Video Visitations. The Video Visitations help their customers that are correction facilities that need assistance with safety in their buildings. They give the prisoners a way to reach out to their people, and that makes them calmer. The company’s customers are very pleased with how much it helped in their facilities.


Securus Technologies is welcoming all of their customers and the public to their facility in Dallas, TX. They want them to see what they are working on at the time, and to ask any questions that they might have about the technologies. This is an ideal time for the customers and public to find all the great things that are coming in the public safety field.


The company is the leader in the industry. They are the leaders in the public safety field, and they can do tremendous things to help the world. Since they do a lot of work for the government, they are able to help over a million prisoners every year because they want to make sure that the people are safe, whether they are incarcerated or not. They are creating new technologies every week, and they will continue to do so. Since they will be in the headlines on a regular basis, the public will want to keep an eye on what they are doing in the future.

Securus Technology Pursuit To Keeping The Country A Safer Place

Securus Technology is an American organization began in the year 1986 with the main aim of providing services to inmates and ensuring they receive appropriate services while n incarceration. The tech company devises technologies that are used to make the lives of the inmates and their families fair and just. Recently the company launched the LBS software that has received so much admiration by both the inmates and the public as it makes the society a better place by fighting and stopping corruption and crimes in the prison cells and jail.



In the press release, it is clear that there are several criminal offenses that take place in the cells under the watch of the wardens and other inmates. There is drug trafficking going on in the facilities which does not sound good as the facilities are supposed to be correctional. The software thus captures all that goes on there and anyone caught doing what I not expected of them by the law is found. So far both the inmates and the sheriffs’ departments are happy with the software.



Securus CEO and chairman adds that the company is fully committed to making sure that all citizens whether free or behind bars are safe. Through their software and technology they are hoping that they will be able to contain the society and prevent any criminal activities from taking place.



For over thirty one years in operation Securus Technologies is dedicated in making sure that the society is a safer and crime free place for everyone. Moreover it ensures that inmates in incarceration get only what they deserve. Which means, they shouldn’t be treated like animals just because they are behind bars. The company uses its tech savvy and expert team to come up with brilliant ideas and software that are used to help correct them.




Family Household Safe Gaurd

Securus Technologies is a prestigious Information Technology firm located in Dallas, Texas. The company has seen much success since its founding, as it focuses its attention on a niche customer base, which interestingly enough just so happens to be incarcerated individuals currently residing within the United States prison system. These customers are for Securus Technologies challenging perspective on how to operate their business, as they need to find new and reliable forms of technology to meet security and communication needs. They’ve done an amazing job up to this point, and they seek to offer their services to more customers through promotion of one of their most popular products, a powerful yet small video chat software package.


The software is a free downloadable application that is compatible on both Android and Apple devices. It allows inmates to effectively communicate with their family members in the outside world by opening the application, connecting to a Wi-Fi signal, and then enjoying seamless streaming video chat technology. Who’s the creation of this powerful tool family members will no longer have to physically drive to prison locations, or worry about the uncomfortable feeling they will have some mandatory Security checks. Communication cannot happen freely whenever inmates and their loved one’s desire to do so, something that will not only make things more comfortable for them but will also make life much easier for employees of the justice system as well.


Through the promotion of this product Securus Technologies is looking to increase its customer base significantly. They’re high-quality and serviceable products will be able to be used and many more family households, which has been their goal this entire time.



Securus Technologies Introduces Investigator Pro 4.0

Investigator Pro 4.0 is the latest software developed by Securus Technologies to aid in reducing criminal activities at the correctional facilities. The software helps in identifying and investigating the conversation between an inmate and the other parties using voice recognition technology. Investigator Pro 4.0 uses a sample voice to investigate suspicious telephone conversations through its telephone records. It will help investigators in uncovering criminal activities based on the recorded voice data and send a notification to the facility’s management. Watch this video on Youtube.


The Investigator Pro 4.0 aids in preventing crimes by alerting investigators of suspicious conversations in advance. With Investigator Pro 4.0, investigators can now record and listen to inmates conversations without their knowledge. Furthermore, the program aids in determining if inmates have contact with the incarcerated or released inmates. Such information will help investigators to know when inmates are in touch with their conspirators in the outside world and put them behind bars as soon as possible. Moreover, this feature can be combined with several other technologies and made into a powerful tool that can avert criminal activities at the correctional facilities.


Securus Technologies


Securus Technologies is a leading provider of technologically advanced equipment and gadgets to the Criminal and Civil Department to enhance public safety. The company is dedicated to providing secure and safe solutions to diverse, complex challenges often faced by the correctional facilities. Securus Technologies specializes in providing inmate self-service, public information, communication, biometric analysis, monitoring services and products to enhance safety. Securus Technologies’ personnel are committed to bringing the latest technology and expertise to provide solutions to challenges faced by law enforcement and correction agencies serving over a million inmates throughout North America.

Securus Technologies Launches New Application

Securus Technologies is a company in America that offers technology solutions to correctional facilities. The company headquarters are found in Dallas, Texas. At the moment, Securus has employed over one thousand people who help to ensure that inmates and their families get the best services. The company has also contracted over three thousand correctional facilities in the US.
This year in July, Securus Technologies announced that it would be investing six hundred million in patents, technologies and acquisition for three years. The company is currently the leader in the industry, and it is working hard to retain its position. The company has also received an accreditation this year from Better Business Bureau, rating it at A+.
According to Danny de Hoyos, the current Senior Vice President of Operations for Securus, the company has earned the accreditation of the highest rating because of what it has done for the inmates. Getting such a high rating means that the institution has maintain a close relationship with BBB to meet all the standards set.
For a company to get this rating, it must build trust in the market place, tell the truth, be completely transparent in its operations, honor all its promises, advertise honestly, safeguard privacy and always be responsive.
This year, Securus announced that it was going to launch a new application known as Inmate Forms and Grievance on ConnectUs. The app is expected to transform the lives of the inmates and help them save time and money.
At the moment, the products used in the correctional facilities consume a lot of time, and the inmates have to wait for a long time to get important services. The people working at the facilities are also forced to spend a lot of time trying to organize the paper work, and keep the in order.