Now Entering Russ's World
Securus technologies serve more than 3450 law enforcement, public safety and corrections agencies as well as over 1.2 million convicts in North America. As a leader in inmate communication products Securus is committed to connect and serve its customers by providing timely and quality inmate monitoring and self-service products, information management communication, biometric analysis, investigation, public information, incident management and emergency response.
Securus technology has now received accreditation from the better business bureau as a leading provider of criminal and civil justice technology solutions. This means that they have worked hard to meet specific standards which include disclosing all policies, schemes, and guarantees that bear on a customer’s decision to buy. They also adhere to the established standards of selling and advertising as well as approach all marketplace transaction, business dealings, and commitments with integrity.
As a way of improving customers service delivery to over twenty-five million friends and family members, Securus has set out to two hundred and twenty in-house domestic call center which is one of the largest in the industry. This is advantageous since it allows them to implement the BBB required standards as well as gives Securus more control of how the customer service is to be handled.
Securus staffs are also trained to the BBB standards in mind which makes it easy for them to handle over two and a half million calls they receive each month. With a 99% first-call resolution rate and an average answer call rate of 11 second have made Securus earn a satisfaction rate of 4.3 out of 5.Such a result is due to the commitment they have made to the BB standards and their clients.
Richard Smith, the CEO of Securus technology is excited about the accreditation. According to him, it’s one of the ways to show that Securus is committed to its course. What’s more, it is one of the ways to show the competitors that they are on top of the game especially those who doubt their capabilities.